Account and data deletion
Remove app data on your device or request action from your Ciprocity organization.
The Ciprocity mobile app does not create or independently own your account. Your account and case records belong to the Ciprocity server operated for your organization.
On this device
Delete locally stored app data
Use either method below when you only need to remove credentials and cached Ciprocity information from a phone or tablet.
Inside the app
- Open Ciprocity and go to Settings.
- Choose Sign out to remove the active credentials and cached case information.
- Choose Forget server if you also want to remove the saved server and its app registration details.
From the operating system
Uninstalling Ciprocity removes the app and its local app data. Your organization’s server account and server-held records are not deleted by uninstalling the app.
On the server
Request account or record deletion
The organization that supplied your Ciprocity login controls the server-side account and records.
- Contact your organization’s Ciprocity administrator or privacy contact.
- Identify the account or records involved without sending confidential details through unsecured email.
- Ask the organization to confirm its identity-verification process, retention obligations, and the action taken.
Legal-aid organizations may be required to preserve some client, matter, audit, grant, financial, or professional-responsibility records. A request may therefore result in correction, restriction, deactivation, retention, or deletion depending on the organization’s policy and applicable law.
If Metatheria hosts the Ciprocity server for that organization, Metatheria acts on the organization’s authorized instructions; it does not override the organization’s retention decisions merely because the mobile app is installed.
Cannot identify the operator?
We can route your request
If you cannot identify the organization operating your connected Ciprocity server, contact mobile support with your organization name and server address. Do not include a password, token, or confidential case information.
For more detail about how the mobile app handles information, read the Ciprocity mobile privacy policy.